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Unfortunately, some error messages can't be fixed or will require us to take the site down to deal with them. This page is to explain and give you work-arounds for the known messages. If you come upon a different message, copy it and send it to Kim.
Error when entering key words and "names referenced"
There is a sporadic issue with an error message that pops up when you are entering key words or names of people on the form. We've talked with our technical people who tell us it comes from what they call a "flaky connection." That is, it isn't from our site but has to do with the stability of the connection on your end.
What to do?
Cut and paste the whole word or name from the document.
OR Skip the cross-referencing.
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